Brands, handle criticism on the media as one as reported by Salesforce. Only the appropriate brands take with the negative comments online authentically publicly, above all, offer an offline solution. Basic excellent service, when dealing with their media fans they would be their brickandmortar.

5 ways to handle comments on the media according to Spredfast. Manners of brands to manage negative social media 2017 jennifer editor's note your brand handles correctly the social comments does not first designate the satisfied agent from the client side.